Refund policy

Thank you for shopping with Mirouva. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our Return & Refund Policy below.

Returns

We accept returns within 30days of receiving your order.

To be eligible for a return, items must:

  • Be unused, unworn, and in their original condition.
  • Have all original tags attached.
  • Be returned in their original packaging.
  • Be accompanied by proof of purchase (order confirmation or receipt).

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Sale or clearance items (unless defective).
  • Gift cards.
  • Personalized or custom-made products.
  • Items damaged due to misuse, improper care, or normal wear and tear.

Return Process

To initiate a return, please contact us at:

Email:  fashkicks@outlook.fr

Please include:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.

Once your return request is approved, we will provide instructions for returning the item.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the issue.

We will review the claim and, if approved, offer:

  • A replacement item,
  • A store credit, or
  • A full refund.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Refunds are typically completed within 5–10 business days after approval.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently offer exchanges for:

  • Defective items.
  • Incorrect items received.
  • Size exchanges, subject to stock availability.

Please contact us before sending any items back.

Order Cancellation

Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Contact Information

For any questions regarding returns or refunds, please contact:

Mirouva
Email: fashkicks@outlook.fr
Phone: 9292645474

By placing an order with Mirouva, you agree to this Return & Refund Policy.